MANAHIL ABDELMUNIM HASSAN

Customer Service Agent

UAE, Dubai

Profile summary

Motivated and customer-oriented individual pursuing a dynamic role in customer service, aiming to apply exceptional communication and problem-solving abilities to elevate customer satisfaction levels.

Career highlights

Streamlined Financial Transactions: Efficiently recorded and organized financial transactions, ensuring accuracy and compliance with regulatory standards.

Enhanced Customer Financial Guidance: Provided customers with clear financial updates and tailored recommendations on investment opportunities, promoting informed decision-making.

Key skills

Skills
Knowledge of accounting and bookkeeping proceduresFamiliarity with accounting software packagesComputer literacy (MS Excel in particular)Excellent knowledge on Ticketing SystemProblem-solvingCreativityInnovativeTime managementWillingness to learnSelf-motivatedAttention to detailsHandle multiple tasksCommunicationReliabilityHighly organizedCustomer SatisfactionVerbal CommunicationPersistentData AnalysisChatbot and AI InteractionRemote Collaboration ToolsEmpathy and Emotional IntelligenceConflict Resolution

Professional experience

Sales and ticketing customer supportFeb 2019 - Oct 2020
UMSALAL for Travel and Tourism

● Assisting customers with scheduling flights based on their preferences and available options. ● Providing clear and accurate answers to customer inquiries regarding tickets, pricing, and flight schedules. ● Processing payments for airline tickets efficiently, whether through cash, credit card transactions, checks, or money orders. ● Updating customer records and issuing tickets by accurately entering their information into the system. ● Handling electronic ticketing requests from customers or agents via phone with professionalism and efficiency. ● Guiding passengers by clearly explaining airport rules, procedures, and boarding processes. ● Resolving customer issues by processing refunds for lost or damaged tickets or reservation errors. ● Informing customers about applicable fees and taxes associated with their tickets. ● Ensuring smooth boarding experiences by verifying passenger identification and issuing boarding passes.

  • Assisting customers with scheduling flights based on their preferences and available options.
  • Providing clear and accurate answers to customer inquiries regarding tickets, pricing, and flight schedules.
  • Processing payments for airline tickets efficiently, whether through cash, credit card transactions, checks, or money orders.
  • Updating customer records and issuing tickets by accurately entering their information into the system.
  • Handling electronic ticketing requests from customers or agents via phone with professionalism and efficiency.
Customer Service AgentOct 2018 - Present
ASHRI for Investment LTD

● Assisting customers by recording and organizing financial transactions accurately. ● Providing clear and timely financial updates to address customer inquiries. ● Preparing financial statements to help customers make informed decisions. ● Guidance and recommendations on investment opportunities. ● Writing comprehensive business reports tailored to customer needs. ● Assisting customers with budget preparation and financial planning. ● Managing payroll processes to ensure timely and accurate salary disbursements for staff. ● Advising customers on best practices for internal controls to enhance operational efficiency. ● Maintaining and updating asset registers for transparency and accountability.

  • Assisting customers by recording and organizing financial transactions accurately.
  • Providing clear and timely financial updates to address customer inquiries.
  • Preparing financial statements to help customers make informed decisions.
  • Guidance and recommendations on investment opportunities.
  • Writing comprehensive business reports tailored to customer needs.

Education

Bachelor's Degree, Social StudiesApr 2013 - Oct 2017
Faculty of Economic and Social Studies, Al Neelain University - SUDAN